The following is a summary of the many inquiries we receive from our customers.
If this does not solve your problem, please feel free to contact us.
Does it remove the hair?
This product is not designed to remove hair, but it may be removed during the shedding season.
How much force should I use?
At first, use it as if you were scratching an itchy spot to see how your cat reacts. Try to use as much force as your cat is grooming.
Can I wash it with detergent?
Is it safe to sterilize by boiling?
It cannot be sterilized by boiling because the heat resistant temperature is 80°C.
Can I personalize it?
It’s possible. See here.
Do you offer gift wrapping?
When you add it to your cart, please click the “Add Gift Wrapping” button to add it.
My cat doesn’t like me at all, what should I do?
It’s a living thing, so naturally it has its own personality. Some cats miss it right away, while others don’t for several years. Take your time and use it.